UX Process
We worked in following process to collect user pain points and bring solutions to them

Empathize
User Research
Strive to understand user problems and needs their own perspectiveContextual Inquiry
Observing user activities in existing application and user environmentHeuristic Analysis
Analysing usability flaws in current product with heuristic rules
Define
Profiles and Persona
Creating user profile from pattern what we captured user interviewScenorios
A story that tells a situation, motivation and how the user use the productsUser Journey Maps
Strive to understand user problems and needs their own perspective
Ideate
Brainstorming
Creating multiple innovative ideas with team for user problemsFocus Group
Involving users and stakeholders gathering ideas for specific topicCard Sorting
Organizing and grouping content as per user perspective
Design
Task flow diagram
Design flows how the persona user will use your product to achieve goalWireframes
Defining information architecture, space allocation, menus and layout the UIHigh Fidelity Design
Refining the screens visually into polished with interactive screens