UX Process
We worked in following process to collect user pain points and bring solutions to them
Empathize
User Research
Strive to understand user problems and needs their own perspective
Contextual Inquiry
Observing user activities in existing application and user environment
Heuristic Analysis
Analysing usability flaws in current product with heuristic rules
Define
Profiles and Persona
Creating user profile from pattern what we captured user interview
Scenorios
A story that tells a situation, motivation and how the user use the products
User Journey Maps
Strive to understand user problems and needs their own perspective
Ideate
Brainstorming
Creating multiple innovative ideas with team for user problems
Focus Group
Involving users and stakeholders gathering ideas for specific topic
Card Sorting
Organizing and grouping content as per user perspective
Design
Task flow diagram
Design flows how the persona user will use your product to achieve goal
Wireframes
Defining information architecture, space allocation, menus and layout the UI
High Fidelity Design
Refining the screens visually into polished with interactive screens
Test
User Testing
Testing and obeserving user when use our Prototype and asking them to think aloud
AB Testing
Testing design options with varous users to bring user feedback
Remote Usability Test
Testing UI with user in user own environment without facilitator by remote tools