Salesman Experience Improved Never Before
Client
Walmart
A leading Ecommerce service provider who delivers consumer products through online and at door step for retailers.
What We Did
UI UX Design & Development
We made immersible User Experience in dealing with customer through compact device tablet sales app.
How We Did
Design Thinking Workshop
We empathized customer problems and needs to bring experience better never before.
Overview
WE PARTENRED WITH ECOMMERCE LEGENT TO MAKE SALES PERSON WORK ENJOYABLE
Walmart, is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores and grocery stores. They are providing online services also for whom ordering product through line.
Process and Deliverables
USER-CENTERED RESEARCH HEPLED TO INNNOVATE
- Design Thinking Workshop
- User Research
- UI/UX Design for Mobile, Tablet Application
- User Testing
- Design System
DEFINE
OPPORTUNITY WE FOUND NEVER BEFORE TO INNOVATE
I came to know Walmart India planned to develop a tablet application where can take order, track status of order and plan delivery. It was good time that I could understand Walmart issues when using web application only. Awareness came to understand real environment problem when taking orders in customer place.
PROJECT GOALS
Brand
Brand Awareness
Usability
Efficiency & Effectiveness
Performance
Inventory Management and Scheduled Delivery
Cognitive Load
Each stage of interaction is frictionless
The challenge was to introduce a new concept in developing tablet applications since network accessibility low in places. The features I defined take orders in the customer place and instantly update stock detail with customer. And the information had to be visually attractive and informative at the same time. The whole concept and flow had to be intuitive and informative. The wireframes were designed to augment the user centric flow.
UX Process
Sales Person Pain Points Observed and Accounted to Innovate
DESIGN
SIMPLY, EASY ANALYTICS INFORMATION MADE SIMPLE SALES PERSON HECTIC WORK
We focused on a clean and simple UI for pleasing user experience and backed it with custom visual illustrations to support the content by implementing modern Android UI elements.
The application could be accessible in outside of building in sunny light when sales executive track the scheduled root to reach customer places. Our main goal was to easily accessible application based on context of use.
